Job Description
Are you an empathetic, customer-focused professional looking for a fully remote opportunity in healthcare reimbursement? We are seeking a dedicated Inbound Patient Account Services Specialist to join our team!
In this remote role, you will act as a patient advocate, helping individuals navigate complex billing and reimbursement processes for specialty services. Working an assigned 8-hour shift during standard business hours (Monday through Friday, 8:00 AM – 8:00 PM EST), you will handle inbound calls, address patient billing questions, evaluate payment plan eligibility, and build trusting relationships through meaningful conversation. You will accurately document every interaction within Revenue Cycle systems while maintaining call volume and quality metrics. If you bring at least six months of experience in healthcare billing, collections, or reimbursement along with strong computer literacy, this position offers a supportive, collaborative environment to help patients on their path to better health.
salary: $18.97 - $18.98 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Position Summary: Qualify, prepare, and submit Medicare Part B, Major Medical, and Medicaid claims while navigating multiple operating systems to resolve billing errors and secure outstanding payments.
Key Responsibilities: - Qualify, prepare, and submit healthcare claims to Medicare Part B, Medicaid, and Major Medical insurers.
- Retrieve document images, gather supporting clinical/fill information, and resolve unbilled claims through to resolution.
- Communicate with LTC facility staff, pharmacy operations, prescriber offices, insurance carriers, and patients regarding billing inquiries and payments.
- Navigate multiple computer software systems and web-based tools while adhering to compliant healthcare reimbursement practices.
- Prioritize daily tasks to meet organizational productivity and account balance collection goals.
Requirements: - Verifiable High School Diploma or GED required.
- Minimum 1 year of experience in healthcare reimbursement, medical insurance, or pharmacy billing.
- Basic proficiency in Microsoft Office applications, specifically MS Excel, Word, and Outlook.
- Working knowledge of medical terminology and healthcare reimbursement systems.
- strong organizational, detail-oriented, and communication skills in a fast-paced environment.
- Must reside within a 1-hour commute of the Monroeville, PA office.
Skills
- Billing
- Legal Billing
- Medical Billing
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Work at office, Remote work, Monday to Friday, Shift work