Job Description

Summary

Responsible for creating and distributing content such as patient newsletters, social media updates, and press releases. Serves as a resource and escalation point for junior Communications Specialists. Assists with monitoring, supports event logistics and community outreach, and ensures all communications adhere to guidelines. Updates the organization's website and provides support during crisis communications. Gathers feedback from patients and staff to improve communication strategies and assists with basic graphic design for educational materials. Mentors junior staff, handles relationships with external vendors, and contributes to budget management.

Essential Functions

Develops and implements communication strategies and plans that support organizational priorities and stakeholder needs.

Leads the planning and execution of communication campaigns, establishing objectives, identifying target audiences, and evaluating effectiveness through measurable outcomes.

Designs and delivers internal communication strategies and initiatives that strengthen employee engagement, awareness, and organizational alignment.

Creates and enhances employee and physician communication programs through the development of compelling visual and written communications, including newsletters, digital content, displays, signage, and other communication materials.

Evaluates communication distribution requirements and recommends publication volumes, channels, and delivery methods to maximize reach and efficiency.

Selects and manages vendor and production resources, coordinating estimates, timelines, budgets, and deliverables to ensure high-quality communication products.

Analyzes communication performance metrics and stakeholder feedback, translating findings into actionable recommendations that improve communication effectiveness.

Ensures all communications align with organizational standards, brand guidelines, messaging frameworks, and applicable regulatory requirements.

Qualifications

Bachelor's Degree in communications, marketing, public relations, or a related field (Required)

One year of relevant education may be substituted for one year of required work experience, or one year of relevant professional-level work experience may be substituted for one year of required education.

Minimum 5 Years of Experience in communications or a related field (Required)

Salary Range: $31.53/hour - $52.06/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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