Job Description
Leads the service for food and beverage in an assigned station in Rudi’s Sel de Mer. Ensures guests are consistently provided with courteous, prompt and efficient service according to company standards.
Key Responsibilities:
Comply with company policy regarding waste separation and environmental compliance.; Assist with achieving departmental guest satisfaction targets and food and beverage revenues by controlling guest flow and seating to achieve maximum turns in the outlets.; Follows and is compliant with all HESS rules and regulations.; Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.; Complies with sequence of service for food and beverage and directs and instructs Assistant Waiters to ensure timeliness of service to guests.; Meets or exceeds individual revenue target.; Ensures satisfaction of service with guests in assigned station and resolves any service and/or product deficiencies that may occur.; Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.; Demonstrates accurate and complete product and menu knowledge including food and beverage offerings, portion sizes, food allergies, and other related information in order to delivery high guest experience.; Provides service to guests in Neptune Lounge as assigned in order to support the overall operation.; Actively promote the use of the Company’s proprietary App and responsible for acquiring the; necessary skills and knowledge to effectively assist guests with the workings of the App.; Performs other job-related functions as assigned.;
Core Capabilities:
Ability to work in a fast-paced environment and maintain a high level of professionalism.; Positive attitude and works with a ‘guests first’ mentality.; Provides personable service at all times.; Team player with good communication skills; Takes initiative, self-disciplined, and must be an outgoing individual.; Pleasant, polite and neat appearance.; Must be able to tell apart and understand the difference between Allergies and Special Diets in order to provide excellent service.; Skills Knowledge and Expertise
2+ years’ experience as a Waiter in a 5+ star hotel, cruise ship or high-volume restaurants performing the functions in a similar position.; Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar.; High school diploma or foreign equivalency is required.About Holland America Line
Holland America has been showing guests the world’s rare and renowned treasures for over 150 years. The premium cruise line calls on more than 450 ports in nearly 100 countries across all seven continents and offers itineraries ranging from short getaways to around-the-world Grand Voyages. On board Holland America’s perfectly sized ships, guests will find fresh regional cuisine featuring locally sourced ingredients while enjoying the cruise line’s award-winning, personalized service. Once the sun goes down, they’ll have their pick of music venues boasting some of the most recognizable names in the industry: B.B. King’s Blues Club; Rolling Stone Lounge; and Billboard Onboard. Holland America is based in Seattle, Washington. ;
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