Job Description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Are you a strategic operations leader with a passion for driving performance, developing teams, and delivering exceptional customer experiences?

QuickSTAT is seeking an experienced Operations Director to lead our Import, Export, and Warehouse operations at our JFK facility. In this highly visible leadership role, you will oversee daily operational excellence, guide cross-functional teams, drive continuous improvement initiatives, and ensure compliance within a fast-paced, time-critical logistics environment supporting life sciences, biopharma, and other specialized shipments.

How you create impact

• Provide leadership and direction to Import, Export, and Warehouse Operations teams.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Ensure compliance with all company policies, SOPs, regulatory requirements, and QSHE standards.
• Drive customer satisfaction through consistent delivery of high-quality operational services.
• Develop, implement, and maintain operational procedures, training programs, and best practices.
• Lead and support internal and external audits, corrective actions, and compliance initiatives.
• Manage operational budgets and identify opportunities to improve profitability through cost-control measures.
• Oversee supplier relationships, contractor performance, and facility-related operational requirements.
• Monitor operational KPIs and present performance metrics and trend analysis to branch leadership.
• Champion health, safety, security, and environmental programs with a goal of maintaining a zero-incident workplace.
• Lead accident, incident, and near-miss investigations and ensure corrective actions are implemented.
• Partner with global and regional stakeholders to support operational efficiency and business growth.
• Mentor and develop operational leaders while supporting succession planning and employee engagement initiatives.

What we would like you to bring

• Minimum 5 years of leadership experience within logistics, transportation, freight forwarding, courier, or supply chain operations.
• Proven experience managing multiple operational departments and leading high-performing teams.
• Strong knowledge of import, export, warehouse, and time-critical logistics operations.
• Experience supporting temperature-controlled, healthcare, pharmaceutical, biopharma, or specialized logistics solutions is highly desirable.
• Strong financial acumen with experience managing budgets, costs, and operational performance.
• Excellent communication, leadership, decision-making, and problem-solving skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Experience with facility management, supplier oversight, and operational compliance programs preferred.
• GDP Transportation Training, IATA Dangerous Goods Certification, and IOSH Managing Safely certifications are highly valued.

What's in it for you

At QuickStat under Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $120,000 and $130,000 annually. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1 

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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