Job Description

Overview :

As a Video Remote Interpreter with LSA Video, Inc., you will be a key member of our team in facilitating language communication on a variety of assignments while having the chance to utilize the most advanced technology in the language services industry.

Responsibilities :

· Interpret through web-based VRI system

· Answering inbound calls in a timely manner

· Assist clients with basic troubleshooting (refer to manager or IT department if necessary)

· Provide superior customer service

Qualifications/Experience :

· Maintain (as applicable) compliance with any national, state, or local licensing and/or certification requirements

· Adhere to Code of Professional Conduct

· Attention to detail, while working in a fast-paced environment

· Strong oral and written communication skills in English and the target language

· Professional and positive phone manner with clients from all types of businesses

· Familiarity working in a windows environment (preferred)

· Experience with VRI systems(preferred)

· PC Trouble shooting skills (preferred)

· Previous interpreting experience (preferred)

VRI Technical Requirements :

PC Minimum Requirements

· Windows 8.1 or higher

· AMD A8 or Intel Core i5 or faster

· 4GB RAM

· 40 Mb free space on HDD

· High speed internet (5 Mbps Download / 5 Mbps Upload)

Recommended webcam

· PC – Logitech WebCam® C920 HD Pro or better

MAC Minimum Requirements

· Mac with Intel Core i5(5th Gen)

· Mac OS X ‘Yosemite 10.10 or higher

· 4GB RAM

· 40MB hard drive space Latest Firefox/Safari and Apple software updates

· High speed internet (5 Mbps Download / 5 Mbps Upload)

Recommended MAC webcams

· MAC- Internal iSight

· Logitech C920 Pro (recommended for best experience). Must be MAC compatible

RECOMMENDED USB HEADSET

· Plantronics USB Headsets

Backdrop

· Chroma key blue backdrop

· Width: 46 1/2” Min. height: 49 5/8 “ Max. height: 63 “

(56” diameter)

Room Illumination

· All illumination should be artificial (Preferably incandescent light)

· We will test for optimizing lighting

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.

Compensation

Additional Information

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